Refund policy
The short version
Every Little Legends card is personally made for you, so we do not accept change-of-mind returns. But if something is wrong with your card, a fault, damage, or it does not match the proof you approved, we will fix it, replace it, or refund it. That is your right under the Consumer Guarantees Act, and we are not interested in wriggling out of it.
Your rights under the Consumer Guarantees Act
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993. Your card must be of acceptable quality, fit for its purpose, and match its description.
If there is a minor problem, we will repair or replace it. If there is a major problem, something that cannot be fixed, or that means you would not have bought the card had you known, you are entitled to a replacement or a refund, and you may claim compensation for any other reasonably foreseeable loss.
Nothing in this policy limits those rights.
Approving your proof
Before we print anything, we email you a digital proof showing your photo, name, details and layout exactly as they will be printed.
Please check your proof carefully: spelling of names, numbers, dates, sport, team, and the photo itself. Once you approve your proof, that is what we print.
If we print something that does not match your approved proof, that is our mistake and we will remake it free of charge.
If your approved proof contained an error that you did not spot, a misspelt name or the wrong number, get in touch and we will work something out with you on a reprint.
What is covered
- Your card arrives damaged or faulty, a cracked case, a printing defect, a scratched or marked card
- Your card does not match the proof you approved
- Your card does not arrive
- Your card is not of acceptable quality
What is not covered
- Change of mind. Your card is made specifically for you and cannot be resold, so we are not able to accept returns simply because you have changed your mind. This does not affect your Consumer Guarantees Act rights above.
- Errors in an approved proof. See above, we will still help.
- Low-resolution or unsuitable photos. We will always flag a photo we think will not print well before we design, and again on your proof. If you approve a proof made from a soft or low-resolution photo, the printed result will match it.
- Normal wear after delivery, or damage caused after it reaches you.
Colour and finish
Screens vary. The colours on your proof are a close representation, but small differences between what you see on your device and the printed card are normal and are not a fault.
How to make a claim
- Email hello@littlelegendscards.co.nz within 14 days of receiving your order.
- Include your order number and a photo of the problem.
- We will respond within 2 business days and tell you what happens next.
We may ask you to return the card. If the problem is our fault, we cover return postage.
Refunds
Approved refunds go back to your original payment method within 5 business days of us agreeing the refund. Your bank may take a few days more.
Cancelling an order
- Before you approve your proof: contact us and we will cancel and refund you in full.
- After you approve your proof: we may have already printed, so cancellation is not guaranteed. Contact us as soon as you can and we will do what we reasonably can.
Contact
hello@littlelegendscards.co.nz, Little Legends Cards NZ, Long Bay, Auckland, New Zealand